FAQ
How can I contact Crevics?
Our customer service team is eager to assist you! Email us at info@crevics.com for support with any inquiries or issues.
Do you offer worldwide shipping?
Absolutely, we are pleased to provide global shipping to our customers.
Where are your products shipped from?
Our warehouse in Hong Kong is where all orders are dispatched.
Can I modify or cancel my order?
Yes, you can, but be quick! Changes or cancellations must be made within 12 hours of placing your order due to our quick processing times. Beyond this window, we’re unable to alter your order, which can then only be returned following our return policy for a refund.
What payment options are available?
We accept a variety of payment methods, including all major credit cards (VISA, Mastercard, AMEX), Maestro, IDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, and PayPal.
What is the processing time for orders?
Orders are processed within 1-3 business days, with shipments made the following day, excluding weekends and holidays.
How long does shipping take?
Typically, delivery takes 2-4 weeks. High demand periods may cause slight delays, so we appreciate your patience.
What if my order doesn't arrive?
Should your order not arrive within 30 days of shipping, please reach out to us for a full refund.
Will I need to pay customs and taxes?
Our prices are tax-free in EUR, but your order may be subject to local duties and taxes upon arrival, which are not covered by us. These are your responsibility and vary by country. Contact your local customs office for specifics.
How can I return an item?
Simply email us at info@crevics.com to initiate a return.
What should I do if I receive a faulty item?
If your order arrives damaged, incorrect, or incomplete, please contact us with your order number and photos of the issue. We strive to resolve such matters swiftly.
When will I get my refund?
Refunds are processed to the original payment method within 7-10 business days post-return. If you're waiting on a refund, we recommend checking with your bank or credit card company, as processing times can vary.